Returns & Refunds
At Centusi, we want you to feel confident in every piece you choose. If something isn’t quite right, we’re here to make the process simple.
Return Eligibility
We accept returns on eligible items within 30 days of delivery.
To be accepted, items must be:
Unworn and unused
Returned in original packaging
Free from damage, marks, perfumes, or alterations
For hygiene reasons, earrings cannot be returned unless faulty. Personalised, engraved, custom-made and final sale items are non-returnable.
Starting a Return
To begin a return, please contact our team with:
Your order number
The item(s) you’d like to return
Reason for return
Once approved, we’ll provide return instructions.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Refunds
Once your return has been received and inspected, we’ll issue your refund as Centusi store credit for the value of the returned item(s).
Store credit will be sent to the email address used to place your order and can be applied at checkout toward any future Centusi purchase. Store credit does not expire and may be used alongside an eligible promotional code.
Please allow 3–5 business days for your return to be processed once it arrives with us. Original shipping costs, priority shipping fees and return shipping costs are non-refundable unless your item arrived faulty or incorrect.
2-Year Warranty
All Centusi pieces are covered by a 2-Year Warranty from the date of delivery.
Our warranty covers:
Manufacturing defects
Faulty clasps or closures
Structural issues caused by workmanship
Our warranty does not cover:
Normal wear and tear
Scratches, accidental damage, or misuse
Lost items
Improper storage or care
Unauthorized repairs or modifications
If you believe your item has a manufacturing fault, please contact our team with:
Your order number
Clear photos/videos of the issue
A brief description of the fault
Our team will assess the item and provide a repair, replacement, store credit, or refund where applicable.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos of:
The item
Packaging
Shipping label
We’ll make it right as quickly as possible.
Exchanges
We currently do not offer direct exchanges.
If you’d like a different piece, simply return your item and place a new order once your return is approved.
Important Notes
Centusi reserves the right to refuse returns that:
Show signs of wear or damage
Are returned outside the return window
Do not meet our return conditions