Shipping Information
At Centusi, every order is handled with care and precision.
The following outlines our approach to processing and delivery.
Tracking
Once your order has shipped, you will receive a tracking link via email. Please allow 48 hours for tracking information to become available.
Order Handling Time
Handling time for orders is between 1 to 2 days.
This excludes weekends and public holidays.
Shipping Costs
Shipping costs are calculated based on your destination and selected delivery method.
Enjoy free standard shipping when your order reaches the minimum spend shown below.
For orders under the threshold, standard and priority shipping rates apply.
Free Shipping for Orders Over
Priority Shipping | Skip the Queue
Shipping Timeframes
Estimated delivery times begin once your order has been processed:
United States: 4–9 business days
United Kingdom: 5–9 business days
Canada: 5–9 business days
Australia: 5–9 business days
New Zealand: 5–9 business days
Singapore: 6–10 business days
Delivery times are estimates and may vary due to external factors such as customs, carrier delays, or seasonal demand.
Cancellations & Changes
Orders may be cancelled or amended within 3 hours of placement.
After this window, orders move into processing and can no longer be changed.
Once shipped, any requests must be handled through our returns process.
Address Details
Please ensure all shipping information is correct at checkout.
We are unable to make changes once an order has been processed.
Centusi is not responsible for delays or delivery issues resulting from incorrect address details.
Delivery Confirmation
An order is considered delivered once confirmed by the carrier.
Packages may be left in a safe place or with a neighbour, in line with standard delivery practices.
If your tracking shows delivered but you cannot locate your order, we recommend checking with those around you and your local carrier.
Unclaimed or Refused Orders
If a package is unclaimed or refused, return shipping and handling costs may apply.
Shipping Protection
Shipping Protection covers loss or damage during transit only.
It does not cover items after delivery has been confirmed.
EU Right of Withdrawal
EU customers may return their order within 14 days of delivery for any reason.
To start a return, email support@centusi.com with your order number. Items must be unworn, unused and returned in their original packaging within 14 days of notifying us.
Return shipping is the customer’s responsibility unless the item is faulty. Once received, we’ll refund the item and standard delivery cost to your original payment method.
Need Assistance?
For any questions, our team is here to help.
Please include your order number for faster assistance.
